Before Departure

Before Your Cruise: Frequently Asked Questions

Prepare for your Costa cruise with clear guidance on online check-in, travel documents, boarding passes, luggage labels, and the essential steps to complete before arriving at the port.

When can online check-in be completed?

Online check-in can be completed before departure through MyCosta. This step helps guests review personal details, prepare the required travel information, and make the embarkation process more organised and efficient.

Which documents are required for embarkation?

Guests should have their cruise ticket, boarding pass, valid passport or identity document, applicable visas, and any other travel documents required for the itinerary. Requirements may vary depending on the route, so all documents should be checked carefully before departure.

Why is the boarding pass important?

The boarding pass is one of the key documents used during the port check-in and embarkation process. Having it ready in digital or printed form helps the first stage of the journey proceed more smoothly.

How should luggage labels be used?

Luggage labels help ensure that checked bags are correctly identified and delivered. Labels should be attached securely, remain clearly visible, and contain accurate information before the luggage is handed over at the port.

Who is responsible for passport and visa checks?

Guests are responsible for checking passport validity, visa requirements, and any entry or transit conditions related to their itinerary. It is recommended to verify all official travel requirements well before the departure date.

What can be managed through MyCosta before departure?

MyCosta helps guests manage several pre-cruise steps in one place. Depending on the booking, guests may review reservation details, complete online check-in, explore optional services, view beverage packages, Wi-Fi options, and shore experiences.

Why should names match the travel documents?

The first name and surname shown in the booking should match the passport or identity document used for travel. Any mismatch may cause delays or issues during embarkation, so all details should be reviewed before departure.

What should be checked before going to the port?

Before leaving for the port, guests should check their travel documents, boarding pass, luggage labels, passport or identity document, payment details, contact information, and any special health or accessibility requirements.

Complete Your Pre-Cruise Preparations for a Smoother Start

A well-prepared cruise begins before arriving at the port. Completing online check-in, keeping your boarding pass ready, preparing luggage labels, and reviewing your travel documents help create a smoother, calmer, and more reassuring embarkation experience.

Complete online check-in before departure
Keep your boarding pass and cruise documents ready
Check passport, identity, and visa requirements
Prepare luggage labels clearly and correctly
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